Shopping at H-E-B
Below is some helpful information for shoppers to know about shopping at H-E-B.*
Do shoppers ask for tax exemption at checkout?
No, H-E-B orders are not tax-exempt.
Can shoppers use self-checkout at H-E-B?
Yes, shoppers can use any lane to check out.
Can shoppers sort H-E-B orders by aisle location?
Yes, shoppers can sort their Shopping List by aisle location at H-E-B. For more information, click here.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind the counter medication, or gift cards from H-E-B. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Do shoppers use a rewards card at checkout at H-E-B?
No, Shipt does not have a loyalty program through H-E-B.
Will shoppers be asked to bag items at checkout?
Yes. Shoppers will be responsible for bagging items at checkout.* Tips on bagging can be found here!
Can items be returned?
Yes, all items, except for perishables, can be returned to the store where they were originally purchased.*
To complete a return for an H-E-B order:
Present the original receipt and your Shipt card at Customer Support.
Write the order number on the receipt and take a picture of it after the store attendant has completed the return
Email the picture to support@shipt.com
What do shoppers do if a member has an issue with their order from H-E-B?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!
If a shopper is employed by H-E-B, can they shop at the store where they work?
No. H-E-B employees who are also shoppers with Shipt can shop at any store other than the one which employs them.