Shopping at Bristol Farms
Below is some helpful information for shoppers to know about shopping at Bristol Farms.
Do shoppers ask for tax exemption at checkout?
No, Bristol Farms orders are not tax-exempt.
Can shoppers use self-checkout at Bristol Farms?
Yes, shoppers can use any lane to check out.
What items are prohibited?
Shoppers cannot deliver tobacco, prescription/behind-the-counter medication, or gift cards from Bristol Farms. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the customer know that those items are not eligible for delivery with Shipt. If the customer requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Do shoppers use a rewards card at checkout?
No, shoppers cannot use a rewards card at checkout.
Will shoppers be asked to bag items at checkout?
Shoppers will only be responsible for bagging items if a store attendant is unable to assist.
Can items be returned?
Only alcohol can be returned to the store where they were originally purchased.*
To complete a return for a Bristol Farms order:
Process to a staffed cash register and request assistance with the refund process.
Present the original receipt and your Shipt card to the store attendant.
Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
Email the picture to support@shipt.com.
What do shoppers do if a customer has an issue with their order from Bristol Farms?
Politely apologize to the customer and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!