Shopper Reimbursement Information
If you lose your physical Shipt card, your physical or digital Shipt card malfunctions, or you're otherwise unable to pay for an order that requires in-store payment, you can be reimbursed if you use your personal, non-EBT card to pay for an order.*
Reimbursement Request Process
To submit a reimbursement request, click here.
Include the following information with your request:
Shopper ID (found in the Account section of the shopper app)
Order number for which you are requesting and amount of requested reimbursement.
Photo of the full receipt that includes the entire order, including the portion of the receipt with all of the payment details such as the payment method and last 4 digits of the card used unless the order was paid for with cash. If we cannot verify the receipt with the payment listed, we won't be able to reimburse you.
Hold onto the receipt for orders in which you are requesting reimbursement until your request has been processed.
Once the reimbursement form has been submitted, you will not receive a confirmation email.
The total reimbursement request should be less than $500 for all submitted orders per pay period. Approval from Shipt HQ or the shopper pay team is required to process a request for more than $500. You will need approval by either calling into HQ or emailing shopperpay@shipt.com before you can fill out the reimbursement request.
Shoppers can be reimbursed on pre-paid orders as a one time only courtesy. Afterwards, it will be denied.
If you submitted a reimbursement request and it was approved, the Shopper Pay team will reimburse you based on the following schedule:
If you submit your reimbursement request between midnight on Friday and 11:59 p.m. on Sunday, the reimbursement amount will be processed and in your account by the end of the day on Monday.
If you submit your reimbursement request between midnight on Monday and 11:59 p.m. on Tuesday, the reimbursement amount will be processed and in your account by end of the day Wednesday.
If you submitted your request between midnight on Wednesday and 11:59 p.m. on Thursday, the reimbursement amount will be processed and in your account by end of the day Friday.
If you do not receive your reimbursement within the expected timeframe, email our Shopper Pay team at shopperpay@shipt.com for assistance.
If a holiday falls on Monday, Wednesday, or Friday, deposits will be issued the next business day.