Below is some helpful information for shoppers to know about shopping at Wall to Wall Wine and Spirits.
Do shoppers ask for tax exemption at checkout?
Yes, shoppers should show a cashier barcode that surfaces in the shopper app.
Can shoppers use self-checkout at Wall to Wall Wine and Spirits?
No, Wall to Wall Wine and Spirits would like shoppers to use a checkout lane with a store attendant.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Wall to Wall Wine and Spirits. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the customer know that those items are not eligible for delivery with Shipt. If the customer requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Do shoppers use a rewards card at checkout?
No, shoppers cannot use a rewards card at checkout.
Will shoppers be asked to bag items at checkout?
Shoppers will only be responsible for bagging items if a store attendant is unable to assist.
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.*
*Note: Wall to Wall Wine and Spirits has the right to accept or refuse returns for any items.
To complete a return for a Wall to Wall Wine and Spirits order:
- Present the original receipt and your Shipt card at Customer Support.
- Get the name of the employee who accepted the return.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
What do shoppers do if a customer has an issue with their order from Wall to Wall Wine and Spirits?
Politely apologize to the customer and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!
In order to participate in alcohol delivery, complete the Alcohol Delivery certification for your state.