Below is some helpful information for shoppers to know about shopping at The Fresh Market.
Do shoppers ask for tax exemption at checkout?
No, The Fresh Market orders are not tax-exempt.
Can shoppers use self-checkout at The Fresh Market?
No, The Fresh Market would like shoppers to use a checkout lane with a store attendant.
What items are prohibited?
Shoppers cannot deliver hot & fresh pizzas, alcohol, *tobacco, prescription/behind-the-counter medication, or gift cards from The Fresh Market. Click here to view the full list of prohibited items for all Shipt orders.
*Note: Alcohol delivery certified shoppers in certain metros can deliver alcohol from select locations. Click here to learn more about getting certified in your metro.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Do shoppers use a rewards card at checkout?
No, shoppers will not use a rewards card at checkout.
What do shoppers do if a member special requests alcohol or wants to add alcohol to their grocery order at The Fresh Market?
Shoppers will not be able to honor a request for alcohol on a “dry” order (an order that does not already include alcohol). If a member wants to add alcohol after they have placed a dry order, shoppers may politely let them know they will have to place a new order for that item to be delivered.
Will shoppers be asked to bag items at checkout?
Shoppers will only be asked to bag items if a store attendant is unable to assist.
Can items be returned?
Only alcohol items can be returned to the store where they were originally purchased.*
*Note: The Fresh Market has the right to accept or refuse returns for any items.
Alcohol Returns
For The Fresh Market alcohol orders, if a member is not home, unable to produce a valid ID, or is intoxicated at the time of delivery,* shoppers can return alcohol items back to the store of purchase.
*Alcohol items that are returned due to these reasons will not be refunded.
To return alcohol items, shoppers will present the store receipt with the items to an associate at the customer service desk.
What do shoppers do if a member has an issue with their order from The Fresh Market?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!
