Below is some helpful information for shoppers to know about shopping at Sally Beauty.
Do shoppers ask for tax exemption at checkout?
Yes. Shoppers will present a QR code at checkout.
Can shoppers use self-checkout at Sally Beauty?
No, Sally Beauty does not have self-checkout terminals.
What items are prohibited?
Shoppers cannot deliver gift cards from Sally Beauty. Click here to view the full list of prohibited items for all Shipt orders.
If a gift card is on an order, shoppers can kindly let the customer know that those items are not eligible for delivery with Shipt. If the customer requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Do shoppers use a rewards card at checkout?
No, shoppers cannot use their personal or corporate rewards card or phone number at checkout.
Will shoppers be asked to bag items at checkout?
Shoppers will only be responsible for bagging items if a store attendant is unable to assist.
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.* Shoppers can return items for a refund to the original payment form.
*Note: Customer in-store returns will be exchanged for Sally Beauty store credit. No financial reconciliation will be made with Shipt for these transactions.
To complete a return for a Sally Beauty order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
What do shoppers do if a customer has an issue with their order from Sally Beauty?
Politely apologize to the customer and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!