Below is some helpful information for shoppers to know about shopping at Family Fare.
Do shoppers ask for tax exemption at checkout?
Yes. Shoppers can let the cashier know that they have a Shipt order, and the cashier will begin the process for tax exemption.
Can shoppers use self-checkout at Family Fare?
No, Family Fare would like shoppers to use a checkout lane with a store attendant.
What items are prohibited?
Shoppers cannot deliver tobacco, prescription/behind-the-counter medication, or gift cards from Family Fare. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Do shoppers use a rewards card at checkout?
Yes, shoppers will be prompted in the app to present the rewards program barcode when checking out.
If the barcode does not appear in the app, provide the cashier with the Shipt loyalty ID number: 49199999101.
Will shoppers be asked to bag items at checkout?
Shoppers will only be asked to bag items if a store attendant is unable to assist.
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.*
*Note: Family Fare has the right to accept or refuse returns for any items.
To complete a return for a Family Fare order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
Alcohol Returns
If a member is not home, unable to produce a valid ID, or is intoxicated at the time of delivery, Family Fare requests that shoppers return any alcohol items back to the store of purchase.
To return alcohol items, shoppers can present the store receipt with the items that need to be returned to an associate at the customer service desk.
What do shoppers do if a member has an issue with their order from Family Fare?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!