Shipt offers route stat forgiveness as a courtesy for shoppers who complete Target Delivery Only routes, as we understand things can happen during a route that are outside of your control. During your first 15 routes you can receive guaranteed stat forgiveness, if requested, for one stat that falls below Excellent within your first 15 completed Target Delivery Only routes.
If you’ve completed more than 15 Target Delivery Only routes, you also have the opportunity to request route stat forgiveness. All submissions will be reviewed, but Shipt reserves the right to accept or deny any request(s) past your first 15 routes.
To have a route considered for stat forgiveness, fill out the form below. Shipt will review your submission and follow up with you.*
*Note: Please submit your route stat forgiveness request within 7 days of completing the route. All submissions will be reviewed, but Shipt reserves the right to accept or deny any request(s).
