Below is some helpful information for shoppers to know about delivering from Taste of Texas.
When should shoppers arrive?
Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to pack appropriate items into cooler bags and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.
How do shoppers pick up orders from Taste of Texas?
Shoppers should park in one of the three designated parking spaces and tap Arrived at store in the app.
Shoppers will then need to call (832) 973-7171 and tell the associate the order number for the order being picked up.
Once shoppers have received the order from the store associate, they can tap Mark as picked up in the app prior to leaving the store.
Do shoppers need to load the groceries into their car?
No. A store associate will load the groceries into the shopper’s vehicle. However, shoppers should consider placing any cold or frozen items in a cooler or insulated grocery bag.
What should shoppers do with the receipt?
Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.
What do shoppers do if the customer isn't responsive at the time of delivery?
If shoppers arrive at the customer's delivery location and no one is home, they should make at least one attempt to call the customer. If there is still no response, shoppers may leave the order at the customer's door or a safe place for the Taste of Texas order.* In these cases, a best practice for shoppers is to take a photo of the order at the customer’s delivery location and send it to them to confirm their order was delivered.
*Note: If the order is being delivered to a place of business and no one is available to accept the order, shoppers may return the order to the store where it was originally purchased.
What should shoppers do if the customer has a problem with their order?
Shoppers handle the pickup and delivery of Taste of Texas Delivery Only orders and are therefore are responsible for delivering items without damage or spoilage.
Shoppers may politely direct the customer to contact Taste of Texas if they have questions or issues about the following:
- Item selection
- Add on items
- Substitutions
- Wrong or missing items
- Order bagging