Delivering from Giant Eagle

Below is some helpful information for shoppers to know about delivering from Giant Eagle.

When should shoppers arrive?

Delivery Hours are 8:00 a.m. to 8:00 p.m. Shoppers can begin picking up for an 8:00 a.m. order at 7:45 a.m. 

On-time delivery and appropriate food temperature is an essential part of the delivery experience. Orders should be picked up 15 minutes before the delivery window to ensure on-time delivery. Remember to check the drive time to and from the store to determine the amount of time required for pickup and delivery.

How many orders can shoppers pick up from Giant Eagle?

Giant Eagle will only release two orders to shoppers at one time. Shoppers should refrain from claiming more than two orders during one delivery window from Giant Eagle to ensure that orders are able to be released and delivered on time.

How do shoppers pick up orders from Giant Eagle?

Shoppers should park in one of the curbside express pickup parking spaces, tap Arrived at store in the app, and call the phone number listed on the sign.

Give the associate the order number for the order being picked up.

Once shoppers have received the order from the store associate, they can tap Mark as picked up in the app prior to leaving the store.

Do shoppers need to load the groceries into their car?

No. A store associate will load the groceries into the shopper’s vehicle, and hand off the store receipt in a pamphlet to give to the customer.

While shoppers do not need to load groceries into their car, they should consider placing bags with temperature-sensitive items in coolers or insulated bags in their car to maintain their appropriate temperatures during transit.

What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.

Is a signature required?

Yes, a customer signature in the Shopper app is required for all Giant Eagle deliveries.

Once you’ve delivered all of the groceries, give the customer the receipt in the pamphlet that was provided to you at the store. Then, ask the customer to provide their signature in the app — customers can use their finger to sign on the screen.

***Covid-19 Update***
With the current state of COVID-19, many Delivery Only orders may be drop off orders, where the order may be dropped off outside the door — these orders can be identified by the green "Drop off" label on the order offer card. 

Currently, shoppers can complete the signature portion themselves when delivering the order to ensure proper social distancing can be maintained.

Per Giant Eagle, shoppers must text the customer when an order has been delivered to their door. 

What do shoppers do if the customer isn't home?

If the customer is not at the delivery address upon arrival, shoppers should try reaching them by text and call. If the customer is still unresponsive after 10 minutes, shoppers should contact Shipt HQ and return the order to the original store. When returning an order to the store, it is recommended to get the name of the store associate you return the order to in case there are any questions about that order later on.   

Giant Eagle Delivery Only orders require a signature; therefore, they should not be left on the porch.

What should shoppers do if the customer has a problem with their order?

Shipt Shoppers are responsible for maintaining item quality during transportation for Giant Eagle.

Shoppers may politely direct the customer to contact Giant Eagle if faced with questions about the following:

  • Item selection
  • Add on items 
  • Substitutions 
  • Wrong or missing items
  • Order bagging

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