Below is some helpful information for shoppers to know about delivering from French Florist.

How do Delivery Only orders from French Florist work?

Delivery Only orders from French Florist are time-flexible, which means shoppers can pick up and deliver the order anytime between its "ready for pickup" and "deliver by" times. The "Early OK" label will also display on the order card to help shoppers identify it is okay to deliver early. 

Time-flexible orders will be offered to shoppers who are on the schedule for that day regardless of scheduled delivery windows, and shoppers can decide how best to fit them into their schedule.

For optimal order success, it is recommended for shoppers to plan on picking up a time-flexible Delivery Only order when they will be able to deliver it right after leaving the store to avoid order misplacement or damage. 

Since these orders can be delivered at any time, shoppers should send an On the Way text message to notify the customer their order will be delivered shortly.

To learn more about time-flexible Delivery Only orders, click here. 

When should shoppers arrive?

Shoppers should arrive at the store 15 minutes before the delivery window begins. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.

How do shoppers pick up orders from French Florist?

Shoppers should park in the parking lot, go inside to the checkout area, and tap Arrived at store in the app. 

Shoppers will go inside to the checkout area and let the store associate know they are picking up an order for Shipt delivery. Shoppers should provide the order number, customer’s name, and show the order in the app to the store associate if needed. 

Once shoppers have received the order from the store associate, they should select Mark as picked up in the app prior to leaving the store.

What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.

What do shoppers do if the customer isn't home?

If shoppers get to the customer’s house and no one is home, they should make an attempt to call the customer. 

What should shoppers do if a customer has a problem with their order?

Shoppers are responsible for maintaining item quality during transportation for French Florist. Shoppers may politely direct the customer to contact French Florist if faced with questions about the following:

• Item selection
• Add on items 
• Substitutions 
• Wrong or missing items
• Order bagging