Have an order that contains an item on sale or BOGO (buy one get one) items? Review the information below to learn how to shop for these items.
Sale items:
Shoppers should treat sale items exactly as you would any other item.
If a special request item is on sale, shoppers should enter the price they will pay at checkout.
Keep in mind that not all items on sale in the store will be on sale in the app.
If a member has an issue with their order pertaining to a sale, politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or 205.502.2500 to get assistance with the issue—the support team will be happy to help!
BOGO items:
When shopping for an item, you should get the exact quantity requested in the app, even if the item is BOGO.
For example, if the requested quantity is 3 and the item is BOGO, you should still only get 3 of the item, not 4, and the member will receive the applicable items at the discounted price.
We offer BOGO items in the “On Sale” category within the member app, and these sales are generally based on the retailer's weekly circular.
If a member has an issue with their order pertaining to a sale or BOGO item, you may politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or 205.502.2500 to get assistance with the issue—our support team will be happy to help!
Note: Sales and BOGO items are sometimes handled differently based on the store, such as at Winn-Dixie and BI-LO.
Coupons:
At this time, coupons cannot be honored on Shipt orders. If shoppers receive any coupons while checking out, those should be passed on to the member at delivery.