Providing excellent customer service is key to making your business a successful one! One situation where you can show off your awesome customer service skills is at the time of delivery.

Delivering Tips 

• Pay attention to and follow delivery instructions. If there are no delivery instructions, simply knock on the door and wait politely until the member arrives.
• Carry temperature-sensitive foods to the member's door in insulated bags—This allows the member to see that you've tried to keep food items at their safe, optimal temperature
• Greet the member and offer to help carry their items inside if the order was not a door drop-off.
• Be sure to mark an order as delivered before leaving the order's delivery location to ensure you get credit for your on-time delivery. 

Parking

Locating a place to park can sometimes be a challenge. Here are a few tips from other shoppers on finding a parking spot when delivering:

• Review your order notes first to see if the member included parking information.
• Follow laws and regulations. Steer clear of accessible parking, fire lanes, private parking, and tow-away zones.
• If relevant, check-in with valet or building security.
• If you can't find a parking spot, reach out to the member and let them know so they can provide a suggestion for you.

Click here to review tips and tricks on how to prevent damage to items during delivery.