Below is some helpful information for shoppers to know about shopping at Giant Eagle.
Do shoppers need to ask for tax exemption?
No, Giant Eagle orders are not tax-exempt.
Can shoppers use self-checkout at Giant Eagle?
No, Giant Eagle would like shoppers to use a checkout lane with a store attendant.
What items are prohibited?
Shoppers cannot deliver alcohol,* tobacco, prescription/behind-the-counter medication, or gift cards from Giant Eagle. Click here to view the full list of prohibited items for all Shipt orders.
*Note: Alcohol delivery certified shoppers in certain metros can deliver alcohol from select locations. Click here to learn more about getting certified in your metro.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
What should shoppers do if a member special requests alcohol or wants to add alcohol to their grocery order at Giant Eagle?
Shoppers will not be able to honor a request for alcohol on a “dry” order (an order that does not already include alcohol). If a member wants to add alcohol after they have placed a dry order, shoppers may politely let them know they will have to place a new order for that item to be delivered.
Should shoppers use a rewards card at checkout?
Yes, shoppers will use the Advantage Card barcode provided in the app when checking out. Do not use your personal Advantage Card when checking out.
Will shoppers need to bag items at checkout?
Yes, shoppers will be responsible for bagging items at checkout. Tips on bagging can be found here!
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.
Note: Giant Eagle has the right to accept or refuse returns for any items.
To complete a return for a Giant Eagle order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return
- Email the picture to support@shipt.com
Alcohol Returns
For Giant Eagle alcohol orders, if a member is not home, unable to produce a valid ID, or is intoxicated at the time of delivery,* shoppers should return alcohol items back to the store of purchase.
*Alcohol items that have to be returned due to these reasons will not be refunded.
To return alcohol items, shoppers should present the store receipt with the items that need to be returned to an associate at the customer service desk.
What should shoppers do if a member has an issue with their order from Giant Eagle?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!