Below is some helpful information for shoppers to know about shopping at Walgreens.

Do shoppers need to ask for tax exemption?

Yes. Once shoppers get to the register, they should let the cashier know that the order is tax-exempt and present the barcode to be scanned. 

What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Walgreens. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Should shoppers use a rewards card at checkout?

No, shoppers should not use a rewards card at checkout. 

Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.

Can items be returned?

No, items cannot be returned to Walgreens.

What should shoppers do if a member has an issue with their order from Walgreens? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!