Shopping at Vinodivino

Below is some helpful information for shoppers to know about shopping at Vinodivino.


Do shoppers need to ask for tax exemption?

Yes, shoppers should notify the cashier that they have a Shipt order and that the purchase is tax-exempt.


What items are prohibited?

Shoppers cannot deliver tobacco or gift cards from Vinodivino. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.


Should shoppers use a rewards card at checkout?

No, shoppers should not use a rewards card at checkout.


Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.


Can items be returned?

Yes, all items can be returned to the store where they were originally purchased.
Note: Vinodivino has the right to accept or refuse returns for any items.


What should shoppers do if a member has an issue with their order from Vinodivino? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

Was this article helpful?

Live Chat