Below is some helpful information for shoppers to know about shopping at The Modern Paws.

Do shoppers need to ask for tax exemption?

Yes. Shoppers should tell the cashier they have a Shipt order and the cashier will handle the rest of the process. 

What items are prohibited?

Shoppers cannot deliver gift cards from The Modern Paws. Click here to view the full list of prohibited items for all Shipt orders. 

If this item on an order, shoppers can kindly let the member know that item is not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.*

*Note: Weight restrictions may apply (dog food, etc.)

Can items be returned?

Yes, all items can be returned to the store where they were originally purchased.

Note: The Modern Paws has the right to accept or refuse returns for any items.

To complete a return for a The Modern Paws order:

    •    Present the original receipt and your Shipt card at Customer Support.

    •    Write the order number on the receipt and take a picture of it after the store attendant has completed the return.

    •    Email the picture to support@shipt.com.

What should shoppers do if a member has an issue with their order from The Modern Paws? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!