Below is some helpful information for shoppers to know about shopping at Rivertown Market. 

Do shoppers need to ask for tax exemption?

Yes. Once shoppers get to the self-checkout terminal and tap Check Out in the app, they should let the self-checkout attendant know the order is tax exempt. The attendant will then apply tax exemption to the order.
Note: Self-checkout is the only option available at Rivertown Market. If there is not a self-checkout attendant nearby, shoppers can tap the Assistance button to call someone over.

What items are prohibited?

Shoppers cannot deliver tobacco, prescription/behind the counter medication, or gift cards from Rivertown Market. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

State Restrictions:

Alcohol products cannot be delivered to college campuses. 

Alcohol is sold throughout Michigan at certain times, including 7–2 a.m. Monday through Sunday.

If a member places an order with alcohol during prohibited times, consider politely letting them know the item is unavailable at that time.

Where are the high proof spirits located?

High proof spirits are located behind a separate checkout counter. Shoppers can ask an associate for assistance retrieving the items they need and proceed to the self-checkout area once they are ready to check out.

What should shoppers do if a member adds alcohol as a special request or wants to add alcohol to their order once I’ve started shopping?

Shoppers are not able to honor a request for alcohol on a “dry” order (an order that does not already include alcohol). If a member wants to add alcohol after they have placed a dry order, shoppers may politely let them know they will have to place a new order for that item to be delivered.

Should shoppers use a rewards card at checkout?

No, shoppers should not use a rewards card at checkout. Rivertown Market does not have mPerks integration at this time.

Can items be returned?

Yes, all items can be returned to the store where they were originally purchased.
Note: Rivertown Market has the right to accept or refuse returns for any items.

To complete a return for a Rivertown Market order:

• Present the original receipt and your Shipt card at Customer Support. 
• Write the order number on the receipt and take a picture of it after the store attendant has completed the return
• Email the picture to shoppers@shipt.com.

What should shoppers do if a member has an issue with their order from Rivertown Market? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or 205.502.2500 to get assistance with the issue — the support team will be happy to help!