Shopping at Rite Aid
Below is some helpful information for shoppers to know about shopping at Rite Aid.
Do shoppers need to ask for tax exemption?
Yes. Shoppers should notify the cashier that it is a Shipt order and present the in-app tax-exempt number.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Rite Aid. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Should shoppers use a rewards card at checkout?
No, shoppers should not use a rewards card at checkout.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
How are bag fees handled at Rite Aid?
In some metros, laws require a fee for any bags used at checkout. If shoppers are in one of these metros, they will be prompted to enter a bag fee.
After processing the order, go ahead and take a photo of the receipt and upload it to the app. Bag fees are generally found on the store receipt. If you cannot locate them, ask your cashier for the total amount that was charged. Enter that total and continue processing the order. If you did not need to purchase bags for the order, simply put the fee total as $0 and finish processing the order.
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.
*Note: Rite Aid has the right to accept or refuse returns for any items.
To complete a return for a Rite Aid order:
Present the original receipt and your Shipt card at Customer Support.
Write the order number on the receipt and take a picture of it after the store attendant has completed the return
Email the picture to firstname.lastname@example.org
What should shoppers do if a member has an issue with their order from Rite Aid?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, email@example.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!