Shopping at Redner's
Below is some helpful information for shoppers to know about shopping at Redner's.
Do shoppers need to ask for tax exemption?
Yes, shoppers will need to ask for tax exemption when checking out at Redner's.
Can shoppers use self-checkout at Redner's?
No, Redner's would like shoppers to use a checkout lane with a store attendant.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind the counter medication, or gift cards from Redner's. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Should shoppers use a rewards card at checkout?
Yes. If a member has linked their Redner's Rewards account, a barcode will display in-app to be scanned by the cashier at checkout. If a member has not linked their Redner's Rewards account, the app will skip this step in the check out process.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
Can items be returned?
Yes, all items, except for perishables, can be returned to the store where they were originally purchased.
Note: Redner's has the right to accept or refuse returns for any items.
To complete a return for a Redner's order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return
- Email the picture to email@example.com
What should shoppers do if a member has an issue with their order from Redner's?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, firstname.lastname@example.org, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!