Below is some helpful information for shoppers to know about shopping at Plum Market.
Do shoppers need to ask for tax exemption?
Yes. Once shoppers get to check out, tap Check Out in the app, they should let the cashier know the order is tax-exempt and present the barcode to be scanned.
Can shoppers use self-checkout at Plum Market?
No, Plum Market would like shoppers to use a checkout lane with a store attendant.
What items are prohibited?
Shoppers cannot deliver alcohol*, tobacco, prescription/behind the counter medication, or gift cards from Plum Market. Click here to view the full list of prohibited items for all Shipt orders.
*Alcohol is available for delivery in Detroit, MI.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Should shoppers use a rewards card at checkout?
No, shoppers should not use a rewards card at checkout.
Will shoppers need to bag items at checkout?
Yes, shoppers will be responsible for bagging items at checkout. Tips on bagging can be found here!
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.
Note: Plum Market has the right to accept or refuse returns for any items.
To complete a return for a Plum Market order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return
- Email the picture to support@shipt.com
What should shoppers do if a member has an issue with their order from Plum Market?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!