Below is some helpful information for shoppers to know about shopping at PCC Community Markets. 

Do shoppers need to ask for tax exemption?

Yes. Once shoppers get to the register, they should let the cashier know that the order is tax-exempt. The cashier will then apply tax exemption to the order.

Can shoppers use self-checkout at PCC Community Markets?

No, PCC Community Markets would like shoppers to use a checkout lane with a store attendant.

What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from PCC Community Markets. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Should shoppers use a rewards card at checkout?

Yes, shoppers will use the PCC Membership barcode provided in the app when checking out. Do not use your personal PCC Membership when checking out. 

Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.

Why am I being asked to scan the receipt barcode at checkout?

During checkout, you may need to submit a transaction number, which is typically located at the bottom of the store receipt underneath the barcode. 

• To enter the transaction number, scan the receipt barcode. If the barcode has trouble scanning, you may manually enter the transaction number in the provided field in the app. 

Can items be returned?

Yes, all items, except for perishables, can be returned to the store where they were originally purchased as long as the total cost of the returned items is $15 or more.

Note: PCC Community Markets has the right to accept or refuse returns for any items.

To complete a return for a PCC Community Markets order:

• Present the original receipt and your Shipt card at Customer Support. 
• Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
• Email the picture to support@shipt.com.

What should shoppers do if a member has an issue with their order from PCC Community Markets? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!