Shopping at Pavilions

Below is some helpful information for shoppers to know about shopping at Pavilions.


Do shoppers need to ask for tax exemption?

No, Pavilions orders are not tax-exempt.


Can shoppers use self-checkout at Pavilions?

No, Pavilions would like shoppers to use a checkout lane with a store attendant.


What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind the counter medication, or gift cards from Pavilions. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.


Should shoppers use a rewards card at checkout?

Yes. Shoppers should use their Pavilions Club Card when checking out. 

Be sure to use your personal card and not the member’s card.


Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.


How are bag fees handled at Pavilions?

After processing the order, shoppers should take a photo of the receipt and upload it to the app, which will then prompt for the bag fee. 

Bag fees are generally found on the store receipt. Shoppers can ask the cashier the bag fee total if it can't be located on the receipt. Enter that total and continue processing the order. If no bags were purchased for the order, shoppers should put the fee total as $0 and finish processing the order.


Can items be returned?

Yes, all items, except for perishables, can be returned to the store where they were originally purchased.
Note: Pavilions has the right to accept or refuse returns for any items.

To complete a return for a Pavilions order:

  • Present the original receipt and your Shipt card at Customer Support. 
  • Write the order number on the receipt and take a picture of it after the store attendant has completed the return
  • Email the picture to shoppers@shipt.com 

What should shoppers do if a member has an issue with their order from Pavilions? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

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