Shopping at Morton Williams

Below is some helpful information for shoppers to know about shopping at Morton Williams.


Do shoppers need to ask for tax exemption?

Yes. When you check out, let the cashier know you’re a Shipt Shopper with a tax-exempt order.


Can shoppers use self-checkout at Morton Williams?

No, Morton Williams would like shoppers to use a checkout lane with a store attendant.


What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Morton Williams. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.


Should shoppers use a rewards card at checkout at Morton Williams?

No. Shipt does not have a loyalty card program through Morton Williams.


Will shoppers need to bag items at checkout?

Yes, shoppers will be responsible for bagging items unless there is a dedicated bagger at the checkout lane. Tips on bagging can be found here!


Can items be returned?

Yes, items can be returned to the store where they were originally purchased. Perishable items will be refunded at the discretion of store staff.
Note: Morton Williams has the right to accept or refuse returns for any items.

To complete a return for a Morton Williams order:

  • Present the original receipt and your Shipt card at Customer Support. 
  • Write the order number on the receipt and take a picture of it after the store attendant has completed the return
  • Email the picture to shoppers@shipt.com 

What should shoppers do if a member has an issue with their order from Morton Williams? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

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