Shopping at GNC

Below is some helpful information for shoppers to know about shopping at GNC.



Do shoppers need to ask for tax exemption?

Yes, shoppers should notify the cashier that they have a Shipt order and that the purchase is tax-exempt.



How should shoppers handle substitutions from GNC?

Like other Shop & Deliver orders, the member's substitution preference will determine whether a substitution should be made if an item is unavailable in the store and if communication in regards to a substitution has been requested.

Keep in mind, selecting quality substitutions for general merchandise items can be complex. Below are some suggestions to consider when needing to substitute an item at GNC.

  • Ask a store associate! In specialty stores, store associates are a great source of knowledge about the offerings in their store. Let them know the item that the member requested is out of stock and see if they have a good substitution to offer.
  • Consider things like size, flavor, and dietary needs features when offering a substitution. Whey protein is different from plant-based protein, so sharing those kinds of details with members will help them make an informed decision.
  • Sending pictures of potential substitutions is also a great way to show the member what might be available. Try to avoid pictures of price tags since prices may differ in the Shipt app.

Click here to review more about substitution preferences.



What items are prohibited?

Shoppers cannot deliver gift cards from GNC. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Age-restricted items:

There are some items that have 18 years or older age restrictions. Shoppers are allowed to purchase these items and may be asked to show an ID at checkout.

Shipt terms and conditions state that a user placing an order must be 18 or older, so shoppers should not ask a member for their ID, even if they were asked to show theirs at checkout.



Should shoppers use a rewards card at checkout?

No, shoppers should not use a rewards card at checkout. 



Can items be returned?

Yes, all items can be returned to the store where they were originally purchased.
Note: GNC has the right to accept or refuse returns for any items.

To complete a return for a GNC order:

  • Present the original receipt and your Shipt card at Customer Support. 
  • Write the order number on the receipt and take a picture of it after the store attendant has completed the return
  • Email the picture to shoppers@shipt.com


What should shoppers do if a member has an issue with their order from GNC? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502.2500 to get assistance with the issue — the support team will be happy to help!

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