Shopping at Food Town

Below is some helpful information for shoppers to know about shopping at Food Town.


Do shoppers need to ask for tax exemption?

Yes. Shoppers should let the cashier know they have a tax-exempt order and will need to sign the tax exemption form.
Note: Per Food Town policy, checkout attendants may request to see an ID for transactions over $50 for cards without chip technology.


Can shoppers use self-checkout at Food Town?

No, Food Town would like shoppers to use a checkout lane with a store attendant.


What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind the counter medication, or gift cards from Food Town. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.


Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.


Can items be returned?

Food Town will not accept returns of perishable or non-perishable items.


What should shoppers do if a member has an issue with their order from Food Town? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

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