Below is some helpful information for shoppers to know about shopping at Finch Fine Wine.

Do shoppers need to ask for tax exemption?

Yes. Shoppers should tell the cashier they have a Shipt order and the cashier will handle the rest of the process.

What items are prohibited?

Shoppers cannot deliver tobacco or gift cards from Finch Fine Wine. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Can items be returned?

Yes, all items can be returned to the store where they were originally purchased if the member is unresponsive or unable to produce a valid ID. All returned items must be corked and full.
Note: Finch Fine Wine has the right to accept or refuse returns for any items.

• To complete a return for a Finch Fine Wine order:
• Present the original receipt and your Shipt card at Customer Support. 
• Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
• Email the picture to support@shipt.com.

What should shoppers do if a member has an issue with their order from Finch Fine Wine? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!