Shopping at Donelan's
Below is some helpful information for shoppers to know about shopping at Donelan’s.
Do shoppers need to ask for tax exemption?
Yes, shoppers will need to ask for tax exemption at Donelan’s and fill out the tax exemption form at checkout.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind the counter medication, or gift cards from Donelan’s. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Will shoppers need to bag items at checkout?
Yes, shoppers will be responsible for bagging items at checkout. Tips on bagging can be found here!
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.
Note: Donelan’s has the right to accept or refuse returns for any items.
To complete a return for a Donelan’s order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return
- Email the picture to email@example.com
What should shoppers do if a member has an issue with their order from Donelan’s?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, firstname.lastname@example.org, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!