Below is some helpful information for shoppers to know about shopping at Dierbergs.

Do shoppers need to ask for tax exemption?

Yes. Once shoppers get to check out, they should tap Check Out in the app, let the cashier know the order is tax-exempt, and present the barcode to be scanned.

How are bag fees handled at Dierbergs?

After processing the order, shoppers should take a photo of the receipt and upload it to the app, which will then prompt for the bag fee. 

Bag fees are generally found on the store receipt. Shoppers can ask the cashier the bag fee total if it can't be located on the receipt. Enter that total and continue processing the order. If no bags were purchased for the order, shoppers should put the fee total as $0 and finish processing the order.

Can shoppers use self-checkout at Dierbergs?

No, Dierbergs would like shoppers to use a checkout lane with a store attendant.

What items are prohibited?

Shoppers cannot deliver alcohol*, tobacco, prescription/behind the counter medication, or gift cards from Dierbergs. Click here to view the full list of prohibited items for all Shipt orders.
*Note: Alcohol delivery certified shoppers can deliver alcohol in the Osage Beach and St. Louis metros only. Alcohol cannot be delivered to Illinois zip codes in the St. Louis metro.

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Should shoppers use a rewards card at checkout?

No, shoppers should not use any rewards card at checkout. Members are able connect their personal rewards card in the member app to receive rewards points. 

Will shoppers need to bag items at checkout?

No. Cashiers will handle the scanning and bagging of items at checkout.

Can items be returned?

No, items cannot be returned to Dierbergs. 

Alcohol Returns

Alcohol items cannot be returned to Dierbergs.

Note: Alcohol delivery is only available from Dierbergs in Osage Beach and Missouri zip codes in the St. Louis metro at this time.

What should shoppers do if a member has an issue with their order from Dierbergs? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

Toll Reimbursement for Osage Beach Metro

Shoppers that use the Lake of the Ozarks Community Bridge are able to receive reimbursement for toll fees from Dierbergs. To receive a reimbursement, shoppers should go to Guest Services and provide both the store and toll bridge receipt within 72 hours of their transaction.

Dierberg's Employee Appreciation Form

Do you know a Dierbergs employee who goes above and beyond? You can let us know by filling out this form, and we’ll work with Dierbergs to give them the kudos they deserve.

Email shoppers@shipt.com if you have any other feedback you'd like to share. 

Shop Only at Dierbergs

Looking for information for delivering a Shop Only order from Dierbergs? Click here to learn about Shop Only orders!