Shopping at Dierbergs

Below is some helpful information for shoppers to know about shopping at Dierbergs.

Do shoppers need to ask for tax exemption?

Yes. Once shoppers get to check out, tap Check Out in the app, they should let the cashier know the order is tax-exempt and present the barcode to be scanned.

Can shoppers use self-checkout at Dierbergs?

No, Dierbergs would like shoppers to use a checkout lane with a store attendant.

What items are prohibited?

Shoppers cannot deliver alcohol*, tobacco, prescription/behind the counter medication, or gift cards from Dierbergs. Click here to view the full list of prohibited items for all Shipt orders.
*Note: Alcohol delivery certified shoppers can deliver alcohol in the Osage Beach and St. Louis metros only. Alcohol cannot be delivered to Illinois zip codes in the St. Louis metro.

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Should shoppers use a rewards card at checkout?

No, Shipt does not have a loyalty program through Dierbergs. 

Will shoppers need to bag items at checkout?

No. Cashiers will handle the scanning and bagging of items at checkout.

Can items be returned?

Yes, all items, except for perishables, can be returned to the store where they were originally purchased. Perishable items may only be returned if they were not taken from the store premises.
Note: Dierbergs has the right to accept or refuse returns for any items.

To complete a return for a Dierbergs order:

  • Present the original receipt and your Shipt card at Customer Support. 
  • Write the order number on the receipt and take a picture of it after the store attendant has completed the return
  • Email the picture to

Alcohol Returns

Dierbergs associates will need to fill out an Alcohol Return form when returning an order that contains alcohol. Shoppers will need to provide the order number when completing an alcohol return. 

Note: Alcohol delivery is only available from Dierbergs in Osage Beach and Missouri zip codes in the St. Louis metro at this time.

What should shoppers do if a member has an issue with their order from Dierbergs? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat,, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

Dierberg's Employee Appreciation Form

Do you know a Dierbergs employee who goes above and beyond? You can let us know by filling out this form, and we’ll work with Dierbergs to give them the kudos they deserve.

Email if you have any other feedback you'd like to share. 

Shop Only at Dierbergs

Looking for information for delivering a Shop Only order from Dierbergs? Click here to learn about Shop Only orders!

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