Shopping at Crest Foods

Below is some helpful information for shoppers to know about shopping at Crest Foods.


Do shoppers need to ask for tax exemption?

Yes. Once shoppers get to the register, they should let the cashier know that the order is tax-exempt. Shoppers will be prompted to give the cashier this tax exemption number in-app: 1006870528.


Can shoppers use self-checkout at Crest Foods?

No, Crest Foods would like shoppers to use a checkout lane with a store attendant.


What items are prohibited?

Shoppers cannot deliver live or boiled crawfish, alcohol, tobacco, prescription/behind the counter medication, or gift cards from Crest Foods. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.


Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.


Can items be returned?

Yes, all items, except for perishables, can be returned to the store where they were originally purchased.
Note: Crest Foods has the right to accept or refuse returns for any items.

To complete a return for a Crest Foods order:

  • Present the original receipt and your Shipt card at Customer Support. 
  • Write the order number on the receipt and take a picture of it after the store attendant has completed the return
  • Email the picture to shoppers@shipt.com

What should shoppers do if a member has an issue with their order from Crest Foods? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

Was this article helpful?

Live Chat