Shopping at Acme

Below is some helpful information for shoppers to know about shopping at Acme.


Do shoppers need to ask for tax exemption?

No, Acme orders are not tax-exempt.


Can shoppers use self-checkout at Acme?

No, Acme would like shoppers to use a checkout lane with a store attendant.


What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind the counter medication, or gift cards from Acme. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.


Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.


Can items be returned?

Yes, all items, except for perishables, can be returned to the store where they were originally purchased.
Note: Acme has the right to accept or refuse returns for any items.

To complete a return for an Acme order:

  • Present the original receipt and your Shipt card at Customer Support. 
  • Write the order number on the receipt and take a picture of it after the store attendant has completed the return
  • Email the picture to shoppers@shipt.com

What should shoppers do if a member has an issue with their order from Acme? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!


For Shoppers in Philadelphia:

The South St. Acme location in the City Center zone offers parking validation to shoppers that park in the deck by CVS on South 11th St. Shoppers can present their parking deck ticket to the cashier when checking out for validation. Parking deck tickets will only be validated from the deck by CVS on South 11th St.

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