Shopping at 99 Ranch Market
Below is some helpful information for shoppers to know about shopping at 99 Ranch Market.
Cravings by 99 Ranch Market and 168 Market are under the banner of 99 Ranch Market, so the information below applies to those retailers as well.
What items are prohibited?
Shoppers cannot deliver live seafood, tobacco, prescription/behind-the-counter medication, or gift cards from 99 Ranch Market. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Do shoppers need to ask for tax exemption?
Yes. Once shoppers get to check out and tap Check Out in the app, they should let the cashier know the order is tax-exempt and present the barcode to be scanned.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
Can items be returned?
Yes, all items, except for perishables, can be returned to the store where they were originally purchased.
Note: 99 Ranch Market has the right to accept or refuse returns for any items.
To complete a return for a 99 Ranch Market order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return
- Email the picture to firstname.lastname@example.org
What should shoppers do if a member has an issue with their order from 99 Ranch Market?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, email@example.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!