Network with a supportive online community of fellow shoppers by joining the Shipt Shopper Lounge, Shipt’s official shopper Facebook group. The Shipt Shopper Lounge enables and encourages shoppers from across the nation to connect together by sharing their shopper experiences, solutions, milestones, community involvement, and more!

You will need to submit a request to join the Shipt Shopper Lounge using the email address associated with your shopper account and your Shopper ID. You must be a current, approved shopper and use your email address associated with your Shopper ID to gain access. 

*Note: If you have an issue joining the Shipt Shopper Lounge, contact The Social Team at shopperlounge@shipt.com.

Group rules:

• The Shopper Lounge is not a place for immediate support. 
  Our Shopper Support Team is available 24/7 via chat at shipt.com and 205-502-2500 by phone. Please note: the Lounge is not the place for Shopper Support and posts containing repetitive or support-related questions will not be approved. The Shipt Shopper Lounge enables and encourages shoppers from across the nation to connect together by sharing their shopper experiences, solutions, milestones, community involvement, and more!


  
  
• We cannot provide tax guidance.

  Everyone's situation is different. With that being said, we can't give you advice on your taxes. We're not professional tax consultants and don't want to steer you the wrong way. Please ask a tax professional for any of your tax questions.
  
  
• Feedback should be shared with our Shopper Operations team. 
  HQ definitely wants to hear your constructive feedback regarding any improvements you would like to see in the shopper app and the shopping experience. Instead of posting in the Lounge, we would like to direct you to reach out to our Shopper Operations Team at shoppers@shipt.com and our feedback forum located at shoppers.shipt.com. Our Shopper Operations Team is best equipped to handle requests for improvements and keep track of your valuable feedback. Please note that we will not be able to share any posts or keep comments with general complaints about the shopper app or the shopping experience.
  
  
• Of course, no spamming is allowed.

  Of course you know not to spam the group. This rule includes, but is not limited to advertising, requests for donations, promoting other groups, promoting businesses, commenting or posting the same statements repetitively, and commercial self-promotion.
  
  
• And no bullying either. Period. 
  We will not tolerate any form of intimidation, bigotry, hate speech, discrimination, bullying, and/or harassment. Any comments, posts, and/or group messages including any type of bullying or harassment will lead to immediate removal from the Shipt Shopper Lounge.
  
  
• We all are committed to protecting one another’s privacy.

  The privacy of our members and shoppers is extremely important. We want to respect their privacy and will not approve posts that include complaints about individuals. Additionally, any posts or comments sharing member’s, shopper’s, or other people's private information (including photos without permission, address, phone number, personal pay, or other identifying details) to call out a shopper or member negatively, or rating, or email will be removed.
  
  
• Questions about getting started can be answered in the Shopper Hub.

  Please refer to the Shopper Hub for information on getting started. We will not approve posts with basic or repetitive questions that can be answered in the announcement section or within the Shopper Hub.
  
  
• No local posts.

  Please avoid posting information including questions or screenshots that are only relevant to your metro or specific local area. Posts that are only relevant to your local city or area will not be approved.
  
  
• Inappropriate or off-topic posts or comments.
  We’re trying to stay on topic, which is Shipting! Of course, we still want to share fun ways to get to know each other and ways to connect as a community, but please try to stay mostly on topic. Any post deemed as inappropriate (posts about competitors, foul language, sexual in nature, etc.) by the Social Media Response Team will not be approved or will be removed from the Lounge this includes, but is not limited to the rules above.


  
  
• No Links to any articles.

  Please do not post any links to articles outside of Shipt’s blog or social media accounts. 

Shopper Lounge Warning System:


Shoppers will receive a warning for breaking any of the rules above. In the event of harassment, bullying, or truly egregious comment,  they will be immediately removed from the group. Muting prevents you from posting or commenting within the group. Deactivated shopper’s access revoked from the Shipt Shopper Lounge. 



• First Warning: Muted for 24 hours

• Second Warning: Muted for 3 days 

• Third Warning: Permanent Ban from The Lounge



Navigating the lounge:


Posts are moderated by the social media team at HQ to ensure a positive, welcoming, and inclusive environment for all shoppers. We’ve compiled some resources to help you get started and how to navigate the lounge without getting lost in the shuffle. 

• 

Announcements - in the navigation you'll find "Announcements." You'll find current and important announcements from us here!
• Units - a.k.a. your new best friend! We've organized our posts related to new shoppers, shopper success, old announcements, retailer and metro information, and much more! You can easily browse topics and learn more about each topic through the unit's link.
• 
Search - did you know you can search this group?! That makes finding what you need super easy. To search on the FB app go to the top of the group and tap the green bar that says, "Search in Shipt Shopper Lounge." To search on your PC go over to the left-hand side of your browser and click the bar that says, "Search in this group."



Helpful resources:

• Have questions about getting started? 
  Get answers to your questions and expert tips from Shipt HQ representatives during our Shopper App Tutorial. Head over to shoppers.shipt.com/webinar to see the schedule and register for an upcoming session.


• Want to learn at your own pace?
  We have 2 optional onboarding courses that can help you get started successfully. The New Shopper Welcome Course gives an introduction to Shipt shopping fundamentals. The Shopper App Walkthrough Course gives step-by-step app guidance; you’ll learn how to build your schedule, use the Shopping List, send messages to members, and more.
  • New Shopper Welcome Course
  • Shopper App Walkthrough Course
• Want a quick resource to help you start shopping? 
  Check out the “How to Get Started with Shipt” article! It’s packed with links to online courses, practice opportunities, and new shopper FAQs.

The Shipt Shopper Lounge has a three-offense warning system. When guidelines are not followed or expectations are not met as determined by the Social Team, you will be contacted via email or through the removal of a comment, and you will receive confirmation of which guideline your comment doesn’t meet. 

Contacting Us



While it may be easy to send a message through Facebook, The Social Team discourages communication through a third-party site. Please contact the Shopper Support Team via chat at shipt.com and or by phone at 205-502-2500 to ensure we can resolve your issue quickly.

• Email: shopperlounge@shipt.com
• Phone: (205) 502-2500
• Live Chat: www.shipt.com

*Note: The official Shipt Shopper Lounge is the only lounge actively monitored by Shipt.