Delivering from Vinodivino

Below is some helpful information for shoppers to know about delivering from Vinodivino.


When should shoppers arrive?

Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to pack appropriate items into cooler bags and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.


How do shoppers pick up orders from Vinodivino?

Shoppers should park and then tap Arrived at store in the app. 

Shoppers should enter the store, let the store associate know they are a Shipt shopper picking up an order for delivery and provide the customer’s name and order number. The store associate will locate the order and hand it off to the shopper.  

Once shoppers have received the order, they should select Mark as picked up in the app prior to leaving the store.


What should shoppers do with the receipt?

Receipts for Vinodivino Delivery Only orders will be attached to the outside of the package in a clear shipping label holder. All packages will be taped closed. 


What do shoppers do if the customer isn't home?

If shoppers get to the customer’s house and no one is home, they should make an attempt to call the customer. If the customer is still unresponsive after 10 minutes, shoppers should contact Shipt HQ and return the order to the original store immediately. When returning an order to the store, it is recommended to get the name of the store associate you return the order to in case there are any questions about that order later on. 


What should shoppers do if a customer has a problem with their order?

Shipt Shoppers are responsible for maintaining item quality during transportation for Vinodivino.

Shoppers may politely direct the customer to contact Vinodivino if faced with questions about the following:

  • Item selection

  • Add on items 

  • Substitutions 

  • Wrong or missing items

  • Order bagging

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