Below is some helpful information for shoppers to know about delivering from Unique Photo.

When should shoppers arrive?

Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.

How do shoppers pick up orders from Unique Photo?

Pickup instructions will vary based on the day. 

Monday-Friday

• Shoppers should proceed to the loading dock at the rear entrance, park in a designated parking space, and select Arrived at store in the app. 
• Go through the loading dock entrance to the customer pickup door and ring the bell for assistance. 
• Provide the order number and customer name to the store associate. 
• Sign the store copy of the order to confirm pickup. 
• Once shoppers have received the order from the store associate, they should select Mark as picked up in the app prior to leaving the store location.

Saturday-Sunday

• Shoppers should park in any available parking space at the front entrance and select Arrived at store in the app. 
• Go through the front entrance to the front desk. 
• Provide the order number and customer name to the store associate.
• Sign the store copy of the order to confirm pickup. 
• Once shoppers have received the order from the store associate, they should select Mark as picked up in the app prior to leaving the store location.

What should shoppers do with the receipt?

Receipts for Unique Photo should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.

Is a signature required?

Yes, a signature is required for all Unique Photo deliveries. Once you’ve arrived with the order, have the customer sign the in-app prompt and then mark the order as delivered in the app.

What do shoppers do if the customer isn't home?

If the customer is not at the delivery address upon arrival, shoppers should try reaching them by text and call. If the customer is still unresponsive after 10 minutes, shoppers should contact Shipt HQ and return the order to the original store. When returning an order to the store, it is recommended to get the name of the store associate you return the order to in case there are any questions about that order later on.   

Unique Photo Delivery Only orders require a signature; therefore, they should not be left at the customer’s door.

What should shoppers do if a customer has a problem with their order?

Shoppers are responsible for maintaining item quality during transportation for Unique Photo.

Shoppers may politely direct the customer to contact Unique Photo if faced with questions about the following:

• Item selection
• Add on items 
• Substitutions 
• Wrong or missing items
• Order bagging