Delivering from Nob Hill Foods

Below is some helpful information for shoppers to know about delivering from Nob Hill Foods.


When should shoppers arrive?

Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to pack appropriate items into cooler bags and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.


How do shoppers pick up orders from Nob Hill Foods?

Shoppers should park in one of the designated eCart parking spaces and tap Arrived at store in the app. 

Shoppers will then need to call the phone number provided and tell the associate the order number for the order being picked up.

Once shoppers have received the order from the store associate, they can tap Mark as picked up in the app prior to leaving the store.


Do shoppers need to load the groceries into their car?

No. A store associate will load the groceries into the shopper’s vehicle. However, shoppers should consider placing any cold or frozen items in a cooler or insulated grocery bag.

The store associate will also give shoppers an Exception Report for the order, which will list all items that are included in the order. Shoppers should review the Exception Report to ensure that all items are accounted for.


What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.


What do shoppers do if the customer isn't home?

If shoppers get to the customer’s house and no one is home, they should make an attempt to call the customer. If the customer is still unresponsive after 10 minutes, shoppers should return the order to the pick-up area at the store. The store associate will let the customer know that the order is now available for pickup at the store. When returning an order to the store, it is recommended to get the name of the store associate you return the order to in case there are any questions about that order later on.   


What should shoppers do if the customer has a problem with their order?

When shoppers pick up the order, they'll be given two cards. One of the cards should be given to the customer if they have any questions or issues with the products in their order. This card instructs them to call the store to make arrangements for a rescheduled order.

If the order includes alcohol, the customer must be over 21 and have a valid ID to scan. If no one is home or if the member is not 21 or have a valid ID, shoppers must return the entire order to the store, both alcoholic and non-alcoholic goods.

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