Below is some helpful information for shoppers to know about delivering from Lowes Foods.
When should shoppers arrive?
Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to pack appropriate items into cooler bags and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.
How do shoppers pick up orders from Lowes Foods?
Shoppers should park in one of the designated Lowes Foods To Go parking spaces and tap Arrived at store in the app.
Shoppers will then hit the call button or call the dedicated phone line, depending on the location, and identify themselves as a Shipt Shopper arriving to pick up a delivery order and provide the order number on the order to the Lowes Foods host.
Once shoppers have received the order from the store associate, they can tap Mark as picked up in the app prior to leaving the store.
Do shoppers need to load the groceries into their car?
No. A store associate will load the groceries into the shopper’s vehicle. However, shoppers should consider placing any cold or frozen items in a cooler or insulated grocery bag.
What should shoppers do with the receipt?
Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.
What do shoppers do if the customer isn't home?
If shoppers get to the customer’s house and no one is home, they should make an attempt to call the customer. If the customer is still unresponsive after 10 minutes, shoppers should return all undeliverable orders to the original store and present the receipt to the store associate. When returning an order to the store, it is recommended to get the name of the store associate you return the order to in case there are any questions about that order later on.
What should shoppers do if the customer has a problem with their order?
Shipt Shoppers are responsible for maintaining item quality during transportation for Lowes Foods.
Shoppers may politely direct the customer to contact Lowes Foods if faced with questions about the following:
- Item selection
- Add on items
- Wrong or missing items
- Order bagging