Below is some helpful information for shoppers to know about delivering from Kowalski's.

When should shoppers arrive?

Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to pack appropriate items into cooler bags and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.

How do shoppers pick up orders from Kowalski's?

Shoppers should park in one of the designated parking spaces and select Arrived at store in the app. 

Shoppers will then need to call the phone number provided and tell the associate the customer’s name for the order being picked up.

Once shoppers have received the order from the store associate, they should select Mark as picked up in the app prior to leaving the store.

Do shoppers need to load the groceries into their car?

Yes. The shopper will load the groceries into their vehicle. Store associates may occasionally assist the shopper with loading.

What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.

What do shoppers do if the customer isn't home?

If shoppers get to the customer’s house and no one is home, they should make an attempt to call the customer. If the customer is still unresponsive after 10 minutes, shoppers should call Shopper Support and return the order to the pick-up area at the store. When returning an order to the store, it is recommended to get the name of the store associate you return the order to in case there are any questions about that order later on.   

What should shoppers do if a customer has a problem with their order?

Shoppers are responsible for maintaining item quality during transportation for Kowalski's.

Shoppers may politely direct the customer to contact Kowalski's if faced with questions about the following:

• Item selection
• Add on items 
• Substitutions 
• Wrong or missing items
• Order bagging

Since the order includes alcohol, the customer must be over 21 and have a valid ID to scan. If no one is home or if the member is not 21 or have a valid ID, shoppers should call Shopper Support and return the order to the pick-up area at the store. Click here to learn more about alcohol delivery.