Below is some helpful information for shoppers to know about delivering from Harris Teeter.

When should I arrive?

Harris Teeter delivery hours are 10:00 a.m. to 8:00 p.m.

Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to pack appropriate items into cooler bags and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.

How do shoppers pick up orders from Harris Teeter?

Shoppers should park in one of the designated ExpressLane parking spaces and tap Arrived at store in the app. Most stores have this area marked in yellow. If the area is not marked*, pull up to the front of the store (as long as it’s not a fire zone) or park close and call or walk into the store to pick up the groceries.
*Email shoppers@shipt.com to notify us of any unmarked ExpressLane parking areas.

Shoppers will then need to call the phone number provided and give the associate the order number for the order being picked up.
Note: If there’s an issue with the box and an alternate number is being used, shoppers will be notified at the callbox or the ExpressLane pickup area.

Once shoppers have received the order from the store associate, they can tap Mark as picked up in the app prior to leaving the store.

Do shoppers need to load the groceries into their car?

No. A store associate will load the groceries into the shopper’s vehicle. However, shoppers should consider placing any cold or frozen items in a cooler or insulated grocery bag.

What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.

What do shoppers do if the customer isn't home?

If shoppers get to the customer’s house and no one is home, they should make an attempt to call the customer. If they are still unresponsive after 10 minutes, shoppers need to return the entire order to the store, both alcoholic and non-alcoholic goods. When returning an order to the store, it is recommended to get the name of the store associate you return the order to in case there are any questions about that order later on.   

What should shoppers do if the customer has a problem with their order?

Shoppers are responsible for maintaining item quality during transportation for Harris Teeter.

Shoppers may politely direct the customer to contact Harris Teeter if faced with questions about the following:

• Item selection
• Add on items 
• Substitutions 
• Wrong or missing items
• Order bagging

If the order includes alcohol, the customer must be over 21 and have a valid ID to scan. If no one is home or if the customer is not 21 or have a valid ID, shoppers must return the entire order to the store, both alcoholic and non-alcoholic goods.