Delivering from Harmons

Below is some helpful information for shoppers to know about delivering from Harmons.


When should shoppers arrive?

Delivery Hours are 6:00 a.m. to 12:00 a.m. Shoppers can begin picking up for an 8:00 a.m. order at 7:45 a.m.

Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to pack appropriate items into cooler bags and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.


How many orders can shoppers pick up from Harmons?

Harmons will only release two orders to shoppers at one time. Shoppers should refrain from claiming more than two orders during one delivery window from Harmons to ensure that orders are able to be released and delivered on time.


How do shoppers pick up orders from Harmons?

Delivery Only orders are Harmons transactions and will be acquired, depending on the store location, at designated parking spots, or drive-through lanes for order pickup. Shoppers should look for signs when entering the parking lot that will direct them to the pickup location. Once parked, shoppers can tap Arrived at store in the app.

Shoppers will then need to call the phone number provided in the app and give the associate the order number for the order being picked up.

Once shoppers have received the order from the store associate, they can tap Mark as picked up in the app prior to leaving the store.


Do shoppers need to load the groceries into my car?

No. A store associate will load the groceries into the shopper’s vehicle. However, shoppers should consider placing any cold or frozen items in a cooler or insulated grocery bag. Once all of the groceries have been loaded into your car, shoppers will be asked to sign a confirmation of pickup form.

Shoppers will receive the customer's receipt from the store associate, which can be placed in one of the bags. Harmons may also add in a “surprise and delight” item for the customer, which they will put right in the bag. Be sure to share with the customer upon arrival if one of these items is added to the order.


What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.


What do shoppers do if the customer isn't home?

If shoppers get to the customer’s house and no one is home, make at least one attempt to call the customer. If shoppers are still unable to reach them, they should return the order to the pick-up area at the store. The store associates will let the customer know that the order is now available for pickup at the store. When returning an order to the store, it is recommended to get the name of the store associate you return the order to in case there are any questions about that order later on.   


What should shoppers do if the customer has a problem with their order?

Shipt Shoppers are responsible for maintaining item quality during transportation for Harmons.

Shoppers may politely direct the customer to contact Harmons if faced with questions about the following:

  • Item selection
  • Add on items 
  • Substitutions 
  • Wrong or missing items
  • Order bagging

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