Delivering from Halloween City

Below is some helpful information for shoppers to know about delivering from Halloween City, a seasonal pop-up from Party City

When should shoppers arrive?

Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to retrieve the order and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.

How do shoppers pick up orders from Halloween City?

Shoppers should park in the parking lot, head into the store, and then tap Arrived at store in the app. 

Shoppers will go to the checkout area inside and let the store associate know they are picking up an order for Shipt delivery. Shoppers should provide the customer’s name and show the order in the app to the store associate. 

Once shoppers have received the order from the store associate, they can tap Mark as picked up in the app prior to leaving the store.

When should shoppers communicate with Halloween City customers?

A best practice is to notify the customer when you're on the way to deliver the order. This is a great way to provide excellent customer service and ensure they are prepared to accept the delivery. Shoppers will not be prompted to send an On The Way text, so consider using the example below or craft your own:

"Hi ______, I've just picked up your order from Halloween City, and I'm on my way to deliver your order!"

What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.

What do shoppers do if the customer isn't home?

If shoppers get to the customer’s house and no one is home, they should make an attempt to call the customer. If the customer is still unresponsive after 10 minutes, shoppers should contact Shipt HQ and return the order to the original store immediately.

What should shoppers do if a customer has a problem with their order?

Shipt Shoppers are responsible for maintaining item quality during transportation for Halloween City.

Shoppers may politely direct the customer to contact Halloween City if faced with questions about the following:

  • Item selection
  • Add on items 
  • Substitutions 
  • Wrong or missing items
  • Order bagging

Interested in learning how to complete more Delivery Only orders and increase your pay? Click here to check out our guide for delivering multiple Delivery Only orders.

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