Delivering from GNC

Below is some helpful information for shoppers to know about delivering from GNC.



How do Delivery Only orders from GNC work?

Delivery Only orders from GNC are time-flexible, which means shoppers can pick up and deliver the order anytime between its "ready for pickup" and "deliver by" times. The "Early OK" label will also display on the order card to help shoppers identify it is okay to deliver early. 

  • Time-flexible orders will be offered to shoppers who are on the schedule for that day regardless of scheduled delivery windows, and shoppers can decide how best to fit them into their schedule.
  • For optimal order success, it is recommended for shoppers to plan on picking up a time-flexible Delivery Only order when they will be able to deliver it right after leaving the store to avoid order misplacement or damage. 
  • Since these orders can be delivered at any time, shoppers should send an On the Way text message to notify the customer their order will be delivered shortly.

To learn more about time-flexible Delivery Only orders, click here



How do shoppers pick up orders from GNC?

Shoppers should park and then tap Arrived at store in the app. 

Shoppers should enter the store, let the store associate know they are a Shipt shopper picking up an order for delivery and show the in-app Order Details page. Shoppers will then provide the customer’s name and order number, the store associate will locate the order, and hand it off to the shopper.  

Once shoppers have received the order, they should select Mark as picked up in the app prior to leaving the store.



What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.



What do shoppers do if the customer isn't home?

If shoppers get to the customer’s house and no one is home, they should make an attempt to call the customer. If the customer is still unresponsive after 10 minutes, shoppers should contact Shipt HQ shoppers and return the order to the original store. When returning an order to the store, it is recommended to get the name of the store associate you return the order to in case there are any questions about that order later on. 



What should shoppers do if a customer has a problem with their order?

Shipt Shoppers are responsible for maintaining item quality during transportation for GNC.

Shoppers may politely direct the customer to contact GNC if faced with questions about the following:

  • Item selection
  • Add on items 
  • Substitutions 
  • Wrong or missing items
  • Order bagging

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