Below is some helpful information for shoppers to know about delivering from Fruitful Yield.

When should shoppers arrive?

Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to pack appropriate items into cooler bags and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.

How do shoppers pick up orders from Fruitful Yield?

Shoppers should park and then tap Arrived at store in the app. 

Shoppers should enter the store, let the store associate know they are a Shipt shopper picking up an order for delivery and provide the customer’s name and order number. The store associate will locate the order and hand it off to the shopper. Shoppers will then be asked to sign their name to confirm order pickup. 

Once shoppers have received the order, they should select Mark as picked up in the app prior to leaving the store.

What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.

What do shoppers do if the customer isn't home?

If shoppers get to the customer’s house and no one is home, they should make an attempt to call the customer. If the customer is still unresponsive after 10 minutes, shoppers should contact Shipt HQ and return the order to the original store immediately.

What should shoppers do if a customer has a problem with their order?

Shoppers are responsible for maintaining item quality during transportation for Fruitful Yield.

Shoppers may politely direct the customer to contact Fruitful Yield if faced with questions about the following:

• Item selection
• Add on items
• Substitutions
• Wrong or missing items
• Order bagging