Below is some helpful information for shoppers to know about delivering from Di Bruno Bros.
When should shoppers arrive?
Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to pack appropriate items into cooler bags and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.
How do shoppers pick up orders from Di Bruno Bros.?
Shoppers should park in any parking space and select Arrived at store in the app.
Shoppers will then need to go inside* and provide the customer's name, address, and Shipt order number to the store associate.
*Note: For Di Bruno Bros at 913 Wallace St., shoppers will need to ring the bell to receive the pickup.
Once shoppers have received the order from the store associate, they should select Mark as picked up in the app prior to leaving the store.
What should shoppers do with the receipt?
Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.
What do shoppers do if the customer isn't home?
If shoppers get to the customer’s house and no one is home, they should make an attempt to call the customer.
What should shoppers do if a customer has a problem with their order?
Shipt Shoppers are responsible for maintaining item quality during transportation for Di Bruno Bros.
Shoppers may politely direct the customer to contact Di Bruno Bros. if faced with questions about the following:
- Item selection
- Add on items
- Substitutions
- Wrong or missing items
- Order bagging