Below is some helpful information for shoppers to know about delivering from Central Market.

When should shoppers arrive?

Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to pack appropriate items into cooler bags and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.

What should shoppers do if the drive time on an order is greater than 20 minutes?

There may be instances in which an order from Central Market does have a longer than expected drive time. Here are a few tips to consider!

• Double up on cooler bags to ensure cold items will stay cold during delivery
• It might be difficult to deliver multiple orders on-time, so consider double-checking the delivery addresses before claiming more than one order. 
• Once you deliver the order, consider browsing Metro Open Orders or adjusting your zone to find orders in that area to work your way back home! 

How many orders can shoppers pick up from Central Market?

Central Market will only release two orders to shoppers at one time. Shoppers should refrain from claiming more than two orders during one delivery window from Central Market to ensure that orders are able to be released and delivered on time.

How do shoppers pick up orders from Central Market?

Shoppers should park in one of the designated parking spaces and tap Arrived at store in the app. 

Shoppers will then need to call the phone number provided and tell the associate the order number for the order being picked up.

Once shoppers have received the order from the store associate, they can tap Mark as picked up in the app prior to leaving the store.

Do shoppers need to load the groceries into their car?

No. A store associate will load the groceries into the shopper’s vehicle. However, shoppers should consider placing any cold or frozen items in a cooler or insulated grocery bag.

What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.

What do shoppers do if the customer isn't home?

If shoppers get to the customer’s house and no one is home, they should make an attempt to call the customer. If shoppers are unable to reach the customer within 10 minutes, contact Shipt HQ and return the order to the store. When returning an order to the store, it is recommended to get the name of the store associate you return the order to in case there are any questions about that order later on.   

What should shoppers do if a customer has a problem with their order?

Shoppers are responsible for maintaining item quality during transportation for Central Market.

Shoppers may politely direct the customer to contact Central Market if faced with questions about the following:

• Item selection
• Add on items 
• Substitutions 
• Wrong or missing items
• Order bagging