Below is some helpful information for shoppers to know about delivering from Carter's.

How do Delivery Only orders from Carter's work?

Delivery Only orders from Carter's are time-flexible, which means shoppers can pick up and deliver the order anytime between its "ready for pickup" and "deliver by" times. The "Early OK" label will also display on the order card to help shoppers identify if it is okay to deliver early. 

Time-flexible orders will be offered to shoppers who are on the schedule for that day regardless of scheduled delivery windows, and shoppers can decide how best to fit them into their schedule.

For optimal order success, it is recommended for shoppers to plan on picking up a time-flexible Delivery Only order when they will be able to deliver it right after leaving the store to avoid order misplacement or damage. 

Since these orders can be delivered at any time, shoppers should send an On the Way message to notify the customer their order will be delivered shortly.

To learn more about time-flexible Delivery Only orders, click here. 

When should shoppers arrive?

Shoppers should arrive at the store 15 minutes before the delivery window begins and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.

How do shoppers pick up orders from Carter's?

Shoppers should park in the parking lot, go inside to the checkout area, and tap Arrived at store in the app.

Shoppers will go inside to the checkout area and let the store associate know they are picking up an order for Shipt delivery. Shoppers should provide the order number and show the order in the app to the store associate if needed.

Once shoppers have received the order from the store associate, they should select Mark as picked up in the app prior to leaving the store.

What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.

What do shoppers do if the customer isn't home?

Orders delivered from Carter's will have the green “Drop-Off” label indicating that they can be dropped off outside the door of the delivery location instead of handing off face-to-face.

If delivery cannot be made or the customer is not home, shoppers are able to leave the items at the customer's door. The order does not need to be returned to the store. 

What should shoppers do if a customer has a problem with their order?

Shoppers are responsible for maintaining item quality during transportation for Carter's.

Shoppers may politely direct the customer to contact Carter's if faced with questions about the following:

• Item selection
• Add on items 
• Substitutions 
• Wrong or missing items
• Order bagging