Delivering from Camp
Below is some helpful information for shoppers to know about delivering from Camp.
When should shoppers arrive?
Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to pick up the order and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.
How do shoppers pick up orders from Camp?
Shoppers should park and then tap Arrived at store in the app.
Shoppers can let any store associate know they are a Shipt shopper and picking up an order for delivery. Shoppers will provide the customer’s name and order number, the store associate will locate the order, and hand it off to the shopper.
Once shoppers have received the order, they should select Mark as picked up in the app prior to leaving the store.
What should shoppers do with the receipt?
Camp will staple/tape the customer’s receipt to the box or bag being picked up. Shoppers can leave that receipt attached to the order to ensure it is passed on to the customer at delivery.
What do shoppers do if the customer isn't home?
Orders delivered from Camp will have the green “Drop-Off” label indicating that they can be dropped off outside the door of the delivery location instead of handing off face-to-face.
Some best practices to consider for Drop-orders are:
- Check the Order Notes section on the Order Details screen to see if a specific drop-off location was requested or delivery instructions were provided.
- Continue to communicate with customers as you normally would for each order prior to delivery — for example, sending the on the way text to prepare them for delivery.
- After placing the bags at the drop-off location, you may send the customer a message informing them their order has been successfully dropped off. A best practice is to send a photo of the order at their door for proof of delivery.
You can also choose to knock on the door to notify the customer that their order has been delivered prior to walking away and sending a drop off delivery confirmation message.
What should shoppers do if a customer has a problem with their order?
Shipt Shoppers are responsible for maintaining item integrity during transportation for Camp.
Shoppers may politely direct the customer to contact Camp if faced with questions about the following:
- Item selection
- Add on items
- Wrong or missing items
- Order packaging