Delivering from BevMo!

Below is some helpful information for shoppers to know about delivering from BevMo!



When should shoppers arrive?

Shoppers should arrive at the store 15 minutes before the delivery window begins—this will ensure shoppers have time to pack appropriate items into cooler bags and get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the store.



Picking up orders from BevMo!

Shoppers should park in the parking lot and tap Arrived at store in the app. 

Shoppers will go inside to the checkout area and let the store associate know they are picking up an order for Shipt delivery. Shoppers should provide the order number, customer’s name, and delivery address for the store associate.

Once shoppers have received the order from the store associate, they can tap Mark as picked up in the app prior to leaving the store.



Do shoppers need to load the groceries into their car?

Shoppers will receive the order from a BevMo! employee at the checkout area and load the order into their car. 

Shoppers should consider placing any cold or frozen items in a cooler or insulated grocery bag.



What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags if it is handed to them at pickup.



What do shoppers do if the customer isn't home?

If shoppers get to the customer’s house and no one is home, they should make an attempt to call the customer. If the customer is still unresponsive after 10 minutes, shoppers should call Shopper Support and return the order to the pick-up area at the store. The store associates will let the customer know that the order is now available for pickup at the store. When returning an order to the store, it is recommended to get the name of the store associate you return the order to in case there are any questions about that order later on.  



What should shoppers do if a customer has a problem with their order?

Shipt Shoppers are responsible for maintaining item quality during transportation for BevMo!

Shoppers may politely direct the customer to contact BevMo! if faced with questions about the following:

  • Item selection
  • Add on items 
  • Substitutions 
  • Wrong or missing items
  • Order bagging

Since the order includes alcohol, the customer must be over 21 and have a valid ID to scan. If no one is home or if the member is not 21 or have a valid ID, shoppers should call Shopper Support and return the order to the pick-up area at the store.

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