Coronavirus (COVID-19) Financial Assistance Policy

What is Shipt Doing to Financially Support Shoppers Affected by the Coronavirus (COVID-19)?

Shipt will provide financial assistance (“COVID-19 Financial Assistance”) to any shopper in good standing who is temporarily unable to work due to: (1) a diagnosis of, or positive diagnostic test result for, COVID-19; (2) a mandatory individual quarantine order from a public health authority (e.g., state or local health department); or (3) a member of the shopper’s household being diagnosed with, or testing positive for, COVID-19.



How Long Will an Affected Shopper Be Able to Receive COVID-19 Financial Assistance?

Eligible shoppers will receive financial aid for the duration of their inability to work, as determined by the length of time they have been advised to refrain from work by a medical professional or the length of time they are subject to a quarantine order, subject to a maximum of 5 days.



How Will This COVID-19 Financial Assistance Be Calculated?

The amount of COVID-19 Financial Assistance available to an eligible shopper will be calculated based on the affected shopper’s average weekly Shipt earnings (including in-app tips) during the 4-week period immediately prior to his/her diagnosis or quarantine or the diagnosis of the affected member of the shopper’s household.

For example, a shopper earned a total of $1,000 (including in-app tips) with Shipt over the 4-week period prior to being diagnosed with COVID-19. That daily average would be $35.71. As the shopper would be eligible for a maximum amount equivalent to 5 days' pay, the total payment would be approximately $178.57.



How Do I Apply For COVID-19 Financial Assistance?

If you believe that you meet the qualifications for COVID-19 Financial Assistance, please send us an e-mail at safetyresponse@shipt.com for information on how to apply. Please note that Shipt may require documentation to substantiate your application.

While we understand you may have documents relating to your diagnosis, testing status, or quarantine status that you want to send to us, please refrain from emailing these documents to safetyresponse@shipt.com. Shipt will provide a secure file transfer method with the COVID-19 Financial Assistance application. 



How Will Approved Shoppers Receive COVID-19 Financial Assistance?

Shoppers approved for COVID-19 Financial Assistance will be paid via direct deposit to the bank account linked to their Shipt Shopper App. 



Will Shipt Temporarily Deactivate Shoppers Affected by COVID-19?

If Shipt is notified that a shopper has been diagnosed with or tested positive for COVID-19, is awaiting COVID-19 diagnostic test results, or has been placed under individual quarantine by a public health authority, the shopper will be temporarily deactivated from using the Shipt platform until medically cleared. 



How Long Will This “COVID-19 Financial Assistance Policy” Be in Place?

This policy was announced on March 12, 2020, and revised on August 18, 2022. It will remain in effect until Shipt provides notice otherwise. Shipt is closely monitoring COVID-19 updates in accordance with the CDC, as the safety and care of our shoppers is always top of mind.



More information on COVID-19 can be found at https://www.who.int/emergencies/diseases/novel-coronavirus-2019.

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