Coronavirus (COVID-19) Retailer Updates

In response to coronavirus (COVID-19), many retailers have made adjustments to their store hours and are requiring face coverings when entering the store. Shipt continues to monitor updates regarding the coronavirus (COVID-19) and will use this space to provide any changes to retailer processes.*

*Note: The list below may not reflect the most recent retailer guidelines. Shipt recommends shoppers stay up to date on local and state news and adhere to those requirements.

  • To see a list of states requiring face coverings be worn in public, click here.


99 Ranch

  • Per 99 Ranch store policy, reusable bags will not be allowed in 99 Ranch. All items will be bagged in single-use plastic or paper bags. Shoppers should leave reusable bags in their cars, including cooler bags. Temperature-sensitive items can be placed in cooler bags once shoppers are loading their cars for delivery. If you're in a state that charges bag fees, the Shopper app will prompt you to enter those fees when processing the order. 


ABC Fine Wine & Spirits

  • Face covering required in-store.
  • All ABC Fine Wine & Spirits locations will be open from 11 a.m. to 7 p.m. until further notice.


ACME

  • All ACME locations will be open from 9 a.m. to 10 p.m. until further notice.
    *Note: Every Tuesday and Thursday from 7 a.m. to 9 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Associated Food Stores

  • AFS banner stores will be open the following hours until further notice:
    • Dan's, Fresh Market, and Lin's
      • Monday-Saturday: 9 a.m. to 9 p.m.
      • Sunday: 10 a.m. to 4 p.m.
    • Dick's Fresh Market
      • Monday-Saturday: 9 a.m. to 9 p.m.
      • Sunday: Closed
    • Macey's: Individual store hours may vary


Balducci's

  • All Balducci's locations will be open from 8 a.m. to 8 p.m. until further notice.


Best Market

  • Face covering required in-store.
  • If there is a line at Best Market, shoppers wearing Shipt gear will be granted access or placed at the front of the line if capacity is being limited.
  • All Best Market locations will be open from 8 a.m. to 8 p.m. until further notice.


BevMo

  • Face covering required in-store.


Bi-Lo

  • Face covering required in-store.


Buy for Le$$

  • Face covering required in-store.
  • All Buy for Le$$ locations will be open from 8 a.m. to 9 p.m. until further notice.
    *Note: 
    a.m. to 8 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Cash Saver

  • All Cash Saver locations will be open from 8 a.m. to 10 p.m. until further notice.


Central Market

  • Face covering required in-store.


Costco

  • Face covering required in-store.
  • If there is a line at the front entrance, shoppers may show an active Shipt order in their Shopper app to be placed at the front of the line. Shoppers will no longer be able to gain access through the receiving doors.
  • Costco is limiting the purchase quantity of specific items. To learn more, click here.


Country Mart

  • All Country Mart locations will be open from 8 a.m. to 10 p.m. until further notice.


Crest Foods

  • Face covering required in-store.


CVS

  • Face covering required in-store.
  • All CVS locations will be open the following hours until further notice:
    • Monday-Friday: 9 a.m. to 10 p.m.
    • Saturday: 9 a.m. to 9 p.m.
    • Sunday: 10 a.m. to 6 p.m.


CVS Rx Delivery

  • Shoppers are now encouraged to pick up CVS Rx Delivery Only orders using the drive-thru whenever possible. After pulling up to the window, shoppers will let the CVS associate know that they are picking up an ODD order and provide the customer's first and last name. Remember that no payment is necessary when picking up CVS Rx orders. 
  • To practice social distancing, shoppers may complete the signature portion with the customer's consent. Shoppers should make contact with the customer to confirm they are at the correct address and will complete the signature portion on the customer's behalf.
  • If the customer responds to the On the Way text and asks for a door drop delivery, shoppers are permitted to do so. Do not leave the order at the door unless the customer has approved this method of deliveryIf the customer has not asked for a door drop delivery, you will need to wait for the customer to answer the door and get consent to complete the signature. If the customer is unresponsive, you can reach out to Shopper Support to return the order back to the store. 
  • In NY and RI: If there is a line at CVS, shoppers can show their shopper app with an active Shipt order to be granted access or placed at the front of the line if capacity is being limited.


D'Agostino

  • Face covering required in-store.
  • All D'Agostino locations will be open from 8 a.m. to 8 p.m. until further notice.


Dierbergs

  • Face covering required in-store.
  • Dierbergs will require all vendors, including Shipt Shoppers, to wear face masks in their stores. To comply with this requirement, shoppers should follow the instructions in the email from Shipt HQ to claim supplies or wear their own.
  • If there is a line to get in at Dierbergs, shoppers with Shipt gear or their Shipt card will be allowed to skip the line and enter the store.
  • All Dierbergs locations have returned to normal operating hours. As essential service providers, Shipt shoppers are now permitted to enter the store, if necessary, at 7 a.m.
  • Per Dierbergs store policy, reusable bags will not be allowed in Dierbergs. All items will be bagged in single-use plastic or paper bags. Shoppers should leave reusable bags in their cars, including cooler bags. Temperature-sensitive items can be placed in cooler bags once shoppers are loading their cars for delivery.


Dillons

  • All Dillons locations will be open from 8 a.m. to 9 p.m. until further notice.


Donelan’s

  • Face covering required in-store.
  • All Donelan’s locations will be open from 8 a.m. to 7 p.m. until further notice.
    *Note: 
    7 a.m. to 8 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Foodtown

  • Face covering required in-store.
  • All Foodtown locations will be open from 8 a.m. to 8 p.m. until further notice.


Foods Co

  • All Foods Co locations will be open from 8 a.m. to 8 p.m. until further notice.


Fred Meyer

  • All Fred Meyer locations will be open from 8 a.m. to 10 p.m. until further notice.


Fresco y Más

  • Face covering required in-store.


Fresh Thyme

  • Face covering required in-store.


Fry’s Foods

  • All Fry’s Foods locations will be open from 7 a.m. to 9 p.m. until further notice.


Gelsons

  • All Gelsons locations will be open from 8 a.m. to 8 p.m. until further notice.


Giant Eagle

  • For Giant Eagle orders, shoppers can complete the signature portion themselves when delivering the order to ensure proper social distancing can be maintained. 
  • For orders containing alcohol, IDs still need to be scanned, but shoppers are permitted to sign on behalf of the customer. If a shopper is uncomfortable with this process, they can reach out to Shopper Support or email shoppersuccess@shipt.com to have their alcohol certification temporarily removed. 


GFS / Gordon Restaurant Market

  • All GFS / Gordon Restaurant Market locations will be open the following hours until further notice:
    • Monday-Saturday: 8 a.m. to 7 p.m.
    • Sunday: 8 a.m. to 5 p.m.


Gristedes

  • Face covering required in-store.
  • All Gristedes locations will be open from 8 a.m. to 8 p.m. until further notice.


H-E-B

  • Face covering required in-store.


Harris Teeter

  • Face covering required in-store.
  • All Harris Teeter locations will be closing at 9 p.m. until further notice.
    Express Lane Services
  • Harris Teeter requests that shoppers open their trunk or back door when pickup up an order so associates do not have to touch trunk latches or door handles. Receipts will be placed in one of the bags instead of handing it to the shopper. This receipt should be left in the bags to pass on to the customer.


Harveys Supermarket

  • Face covering required in-store.


Hibbett Sports

  • Face covering required in-store in some states
  • At the customer’s request,  shoppers may complete the signature portion when delivering the order.

Homeland

  • All Homeland locations will be open from 8 a.m. to 9 p.m. until further notice.


Karns

  • Face covering required in-store.


King Soopers

  • All King Soopers locations will be open from 8 a.m. to 8 p.m. until further notice.


Kings

  • All Kings locations will be open the following hours until further notice:
    • Monday-Saturday: 8 a.m. to 10 p.m.
    • Sunday: 8 a.m. to 9 p.m.


Kowalski's

  • Face covering required in-store.
  • All Kowalski's locations will be open from 8 a.m. to 8 p.m. until further notice.
    *Note: 6 a.m. to 8 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Kroger

  • All Kroger locations will be open from 8 a.m. to 9 p.m. until further notice.


Langenstein's

  • Langenstein's will be open the following hours until further notice:
    • Monday-Saturday: 8 a.m. to 8 p.m.
    • Sunday: 7 a.m. to 7 p.m.
      *Note: every Wednesday and Saturday from 7  a.m. to 8 a.m. will be reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Lidl

  • Face covering required in-store in most states
  • All Lidl locations will be open from 8 a.m. to 7 p.m. until further notice.
  • Lidl is not accepting returns at this time. All sales are final. 
  • If there is a line at Lidl, shoppers can show their shopper app with an active Shipt order to be granted access or placed at the front of the line if capacity is being limited. 


Liquor Boy

  • Liquor Boy will be open the following hours until further notice:
    • Monday-Saturday: 10 a.m. to 7 p.m.
    • Sunday: 11 a.m. to 6 p.m.


Lowes Foods

  • Face covering required in-store.
  • All Lowes Foods locations will be open from 7* a.m. to 9 p.m. until further notice.
    *Note: Every Tuesday and Wednesday from 7 a.m. to 8 a.m. will be reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Meijer
*Includes Bridge Street Market and Woodward Corner Market

  • Face covering required in-store.
  • Select Meijer locations will have dedicated Shipt shopper lanes for checkout. Click here to see if it is offered in your metro! 
  • Orders can now be returned to the Meijer customer service desk if delivery cannot be made.
  • Meijer locations have extended their operating hours. Be sure to check individual store locations for the new hours. 
  • Bridge Street Market and Woodward Corner Market will be open from 8 a.m. to 10 p.m. until further notice.
  • Some produce and deli items may be available pre-packaged, rather than self or staff served. Reach out to store associates if you have any issues locating a requested item.
  • In Michigan: If there is a line to get in at Meijer, shoppers wearing Shipt gear or who show an active Shipt order in their shopper app will be allowed to skip the line and enter the store.

Mollie Stone's

  • All Mollie Stone's locations will be open from 8 a.m. to 8 p.m. until further notice.


New York Butcher Shoppe

  • Face covering required in-store.


Northgate Market

  • Northgate Market is not accepting returns at this time. All sales are final.
  • All Northgate Market locations will be open from 8 a.m. to 9 p.m. until further notice.
    *Note: 7 a.m. to 8 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.
  • If there is a line to get in at Northgate Market, shoppers wearing Shipt gear or who show an active Shipt order in their shopper app will be allowed to skip the line and enter the store.


Office Depot/Office Max

  • Face covering required in-store.
  • At the customer’s request,  shoppers can complete the signature portion themselves when delivering the order.
  • All Office Depot locations will be open the following hours until further notice:
    • Monday-Friday: 9 a.m. to 8 p.m.
    • Saturday: 9 a.m. to 7 p.m.
    • Sunday: 10 a.m. to 6 p.m.

Pavilions

  • All Pavilions locations will be open from 9 a.m. to 9 p.m. until further notice.
    *Note: Every Tuesday and Thursday from a.m. to 9 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Petco

  • Face covering required in-store.
  • All Petco locations will be open from 9 a.m to 7 p.m. until further notice.


Piggy Wiggly

  • Face covering required in-store.


Publix

  • All Publix locations, including Greenwise Market, will be open from 7 a.m. to 9 p.m. until further notice.


QFC

  • All QFC locations will be open from 8 a.m. to 8 p.m. until further notice.


Ralphs

  • All Ralphs locations will be open from 8 a.m. to 10 p.m. until further notice.


Reasor's

  • All Reasor's locations will be open from 8 a.m. to 11 p.m. until further notice.
    *Note: 7 
    a.m. to 8 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Redner's

  • Face covering required in-store.
  • All Redner's locations will be open from 6 a.m. to 9 p.m. until further notice.


Roche Bros.

  • All Roche Brothers banner stores, including Brothers Marketplace and  Sudbury Farms, will be open from 7:30 a.m. to 6 p.m. until further notice.


Rouses

  • Recently, Rouses Market employees voted to cover their faces in all stores. They’ve asked all vendors and third-party services, including Shipt Shoppers, to wear face coverings in their stores as well.
  • All Rouses locations will be open from 7 a.m. to 8 p.m. until further notice.
  • Rouses is not accepting returns at this time. All sales are final.


Safeway

  • All Safeway locations will be open from 9* a.m. to 10 p.m. until further notice.
    *Note: Every Tuesday and Thursday from 6 a.m. to 9 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Sedano's

  • Miami: Face covering required in-store


Shaw's

  • All Shaw's locations will be open from 9 a.m. to 8 p.m. until further notice.
    *Note: Every Tuesday and Thursday from a.m. to 9 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


ShopRite

  • Face covering required in-store.
  • When picking up an order from ShopRite, shoppers should look for options to text or call the ShopRite from Home staff and provide the customer's name. Shoppers should only walk into the ShopRite from Home department if there is no alternative option for contact.


Smart & Final

  • If an order containing alcohol cannot be delivered, shoppers should return the alcohol to the store and surrender it at the Customer Service desk.
  • All Smart & Final orders that do not contain alcohol will be door drop-offs. A best practice is to communicate with the customer about leaving it at their door and send a photo of the order once everything is placed by their door.
  • For orders containing alcohol, the ID scan and signature process will not change. Since an ID must be scanned, orders containing alcohol cannot be left unattended at the door. If a shopper is uncomfortable with this process, they can reach out to Shopper Support or email shoppersuccess@shipt.com to have their alcohol certification temporarily removed.


Smart Foodservice

  • Face covering required in-store.


Smart Saver

  • Face covering required in-store.
  • All Smart Saver locations will be open from 8 a.m. to 9 p.m. until further notice.
    *Note: 7 
    a.m. to 8 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Smith’s

  • All Smith’s locations will be open from 8 a.m. to 8 p.m. until further notice.


Southeastern Grocers

  • All Southeastern Grocers banner stores, including BI-LO, Harveys, Fresco y Mas, and Winn-Dixie, will be open from 9 a.m. to 8 p.m. until further notice.


Star Markets

  • All Star Markets locations will be open from 9 a.m. to 8 p.m. until further notice.
    *Note: Every Tuesday and Thursday from a.m. to 9 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Superlo

  • Face covering required in-store in some counties.


SuperMercado Buy For Less

  • All SuperMercado locations will be open from 8 a.m. to 9 p.m. until further notice.
    *Note: 7 
    a.m. to 8 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Super Saver Cost Plus

  • All Super Saver Cost Plus locations will be open from 8 a.m. to 9 p.m. until further notice.


Sur La Table

  • All Sur La Table locations are closed until further notice.


Target

  • Face covering required in most stores — required nationwide starting August 1st.
  • If there is a line to get in at Target, shoppers can show their shopper app with an active Shipt order to be granted access or placed at the front of the line if capacity is being limited.
  • Target will provide face masks and gloves to Shipt Shoppers.
  • All Target locations will be open from 8 a.m. to 9 p.m. until further notice.
    *Note: Every Tuesday and Wednesday from 
    8 a.m. to 9 a.m. will be reserved for vulnerable guests, including the elderly and those with underlying health concerns.
  • Per Target store policy, reusable bags will not be allowed in Target stores. All items will be bagged in single-use plastic or paper bags*. Shoppers should leave reusable bags in their cars, including cooler bags. Temperature-sensitive items can be placed in cooler bags once shoppers are loading their cars for delivery.
    *Excluding Hawaii
  • For shoppers in CA, OR, and Seattle, WA, the app will not prompt you to enter bag fees until further notice.
  • Target has placed floor decals to delineate safe distances between guests in the aisles and check out lanes.
  • Tax exemption slips no longer need to be signed when checking out.


Taste of Texas

  • Face covering required in-store.


Total Wine

  • Face covering required in-store.


Uptown Grocery

  • Face covering required in-store.
  • All Uptown Grocery locations will be open from 8 a.m. to 10 p.m. until further notice.
    *Note: 7 
    a.m. to 8 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Vons

  • All Vons locations will be open from 9 a.m. to 9 p.m. until further notice.
    *Note: Every Tuesday and Thursday from a.m. to 9 a.m. is reserved for vulnerable guests, including the elderly and those with underlying health concerns.


Weis Markets

  • Face covering required in-store.
  • All Weis Markets locations will be open from 7 a.m. to 8 p.m. until further notice.


Winn Dixie/Winn Dixie Beer, Wine & Spirits

  • Face covering required in-store.



To view CDC tutorials for making your own face covering, click here.

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